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WebsDocs RTD is a controlled Business Agent for real-time Voice, Widget Chat, Human Inbox, approved business knowledge, leads, support routing, customer conversations, usage credits, deployment, and protected workspace operations.

RTD means Real-Time Duplex. It describes a live Voice conversation where a visitor can speak naturally, ask follow-up questions, and interrupt or continue while the Agent is responding.

RTD supports real-time Voice, Widget Chat, and Human Inbox in one controlled workspace. Human Inbox Free uses text and private voice notes without the AI runtime; paid RTD Voice plans add real-time Voice and Widget Chat.

The seven-day card-required Pro trial includes 960 temporary prepaid credits, approximately 30 Standard Voice active minutes, and disabled overage. Unless cancelled before paid billing begins, it continues to the selected monthly or annual Pro subscription. Unused trial credits do not transfer into the paid wallet.

RTD Pro introductory monthly pricing is 60 USD for paid month one and 60 USD for paid month two, then 99 USD per month. Annual Pro is 990 USD per year, with included credits delivered monthly.

RTD Pro includes 1,920 credits each month, Business includes 8,000 credits each month, and Enterprise includes 24,000 credits each month. Annual subscriptions also receive their included credits monthly.

Standard Voice uses 32 credits per active minute. Advanced Voice uses 75 credits per active minute where available. Voice estimates assume the wallet is not also being used for other eligible channels.

Eligible Widget Chat activity uses the shared RTD wallet. One Chat credit covers 2,000 combined input and output tokens under the applicable usage rules.

Eligible Human Inbox usage draws from the shared RTD wallet at 30 credits per resolved case under the applicable account rules.

Yes. Eligible Voice, Widget Chat, and Human Inbox activity can use one shared prepaid RTD credit wallet. Actual remaining Voice capacity changes when credits are also used by other channels.

The Dashboard can display low-credit warnings. Eligible billable processing may be limited or paused when credits are unavailable, and visitors may be routed toward contact or support.

Customers can use the protected RTD Dashboard to review the shared credit balance, estimated Voice capacity, channel usage, conversations, leads, Human Inbox activity, grant history, billing state, Domain Agents, deployment settings, and account activity.

RTD supports approved deployment routes including iframe, launcher, SDK, Hosted Agent, and platform settings. Deployment and domain authorization are managed through the RTD workspace.

Yes. The dedicated RTD Demo page includes a controlled public Voice Sandbox that lets visitors preview the real-time Voice experience separately from a customer billing wallet. The workflow tour is a labeled simulation and does not create real customer records.

Enter your email and request an activation link. Open the email to verify access and enter Studio. Add your business details and branding before selecting a plan. Requesting a link does not sign you in by itself.

No payment is needed to enter Studio and prepare your business Agent. Human Inbox Free can publish without a subscription checkout. Paid Voice plans complete checkout, and any eligible trial activation, before publication.

Save your draft in Studio and return using a fresh email link within the 30-day setup access window measured from signup. Daily reminders through day 25 are optional. The server controls draft eligibility and expiry.

Configured Human Inbox routes let your team review the conversation context and continue the request. Human availability depends on your company and operating hours. The Agent does not promise that an officer is online.

RTD Studio is where you prepare, review and publish your business Agent. The protected Voice Dashboard is the operating workspace for conversations, leads, Human Inbox, domains, transcripts, recordings, Website Audit, Support Messages, usage, credits, team access and account controls. Availability follows your plan and settings.

Yes. Human Inbox Free has no recurring subscription. It provides a branded Human Inbox for one website with text messages, private voice notes, business hours, expected response messaging, and human replies. It does not run LLM, RAG, transcription, or real-time AI Voice.

No. Human Inbox Free skips subscription checkout. After the business profile is reviewed, the owner completes publication authorization and can publish the workspace.

Yes. Human Inbox text and asynchronous voice notes are available on Human Inbox Free and paid RTD Voice plans. Paid Voice plans can use them alongside real-time Voice and Widget Chat.

Human Inbox voice notes are private media with a hard maximum retention of 30 days on every RTD plan. They are separate from AI Voice call recordings and are not sent through LLM, RAG, or transcription on the Human Inbox audio path.

Yes. Pro, Business, and Enterprise share the same major paid RTD capabilities. The tiers primarily differ by capacity, usage volume, domains, team size, history, concurrency, and retention rather than by removing core features.

When call recording is enabled by the owner and the required consent is satisfied, Pro supports up to 7 days of AI Voice call-recording retention, Business up to 30 days, and Enterprise up to 90 days.

An AI Voice call recording is captured from a real-time AI Voice conversation when recording is enabled. A Human Inbox voice note is an asynchronous message recorded by a visitor or team member. The two use separate storage and retention rules.

Yes. The RTD upgrade path is designed to preserve the workspace, website and domain identity, business profile, branding, Human Inbox cases, and prepaid wallet while adding the paid capabilities and higher capacity of the selected plan.